Q: How can I sign up to receive news and updates from WORLD by email?

A: To receive WORLD updates by email or to adjust your current email preferences, click here.

Q: Where is the self-service section?

A: Click on “MY ACCOUNT” or “SIGN IN” at the top of this page.

Q: How can I update my address?
A: Select My Account > Update Preferences > Manage My Account > Addresses > Edit Address. (Please note: it may take up to two issues before changes are reflected.)

Q: How can I update my gift recipient's mailing address?
A: Contact Member Services at (828) 435-2981.

Q: What happens if I do not receive an issue or the one I received is damaged?
A: We offer subscribers one complimentary issue per year. Any additional issue requests will be $7.00 per copy. You can also upgrade to first class shipping. To request, contact Member Services at (828) 435-2981.

Q: How can I stop my subscription from automatic renewal?
A: Auto-renew subscriptions offer a discounted rate and paperless billing. To opt out of auto-renew, go to My Account > View My Activity Update Preferences > View My Activity> Memberships. Then, select the Auto Renewal Option for each individual membership.

Q: How can I update my saved credit card information?
A: Go to My Account > View My Activity Update Preferences > View My Activity> Memberships> Auto renewal settings > Change payment options > Add new card > Make default. Then, simply save your settings.

Q: How can I pay an outstanding balance?
A: Go to My Account > View My Activity > Update Preferences > View My Activity > Open invoices.

Q: What if I did not receive an email reminder of my recent charge?
A: We recommend checking your junk/spam folder. You can check your order history for any recent charges or view receipts.

Q: How can I renew my subscription or gift subscription?
A: Go to Shop, then select subscription type from the dropdown menu. Add to Cart > Checkout, then select shipping address. Continue > Review your order > Place your order. Any discounts will be applied at checkout.

Q: How can I change my email address?
A: Please contact Member Services at (828) 435-2981.

Q: How can I add more subscriptions?
A: Go to Shop. Enter the quantity of memberships you want for each publication (you will have the option to input multiple addresses at check out).  Select the subscription type from the dropdown menu. Add to Cart > Checkout > Select the shipping address.  For new addresses, please select Ship to multiple addresses > Continue > Review your order > Place your order. Any discounts will be applied at checkout.

Q: When will my first issue arrive?
A: Please allow 4-6 weeks for your first issue to arrive. Your digital subscription starts immediately. View articles and access the current issue and archived issues online.

Q: How can I cancel my subscription(s)?
A: Please contact Member Services at (828) 435-2981.

Q: Where can I find the Voices section?

A: VOICES is listed in the dropdown menu under “TOPICS” at the top of the page.

Q: Where is the JOURNALS section?

A: This column type has been discontinued. To find past Journals, go to “TOPICS” in the main menu at the top of the page.

Q: How do I unsubscribe from emails?

A: Click here to unsubscribe.

Q: Why can't I view all of the magazine issues for free?

A: We have updated our subscription model. To view your subscription options, go to the Subscribe page.

Q: How can I comment on articles?

A: You will need to log into your account, subscribe, or create a free profile in order to enable comments.

Q: What do I do if I forgot my password?

A: Click here, enter your email address into the form, and submit. If the email address is found, you will receive an email with a link to reset your password. Once you have reset your password, you will be logged in. You may click on Lost Your Password? at the bottom of the login page. The login page can be accessed by clicking on Welcome, Guest on the upper-right-hand side of the page and then clicking Login. If you need further assistance please contact technical support at techsupport@wng.org or call our Member Services team at (828) 435-2981.

Q: What do I do if my password does not work?

A: Check the caps lock on your keyboard. The username and password are case sensitive. You may also want to check the expiration date of your subscription to make sure your account is still active. To find the expiration date of your subscription, look on the mailing label of your print magazine (as seen in red below) or contact our Member Services team at (828) 435-2981.

Q: How can I change my password?

A: Login to the website and then click on My Account. Click the link that says Reset Your Password in the Manage My Account section. Your email address and password will be displayed. Under the Password field, click Change Password. Fill out the form and your new password will be in effect. If you need assistance, please contact technical support at techsupport@wng.org or call our Member Services team at (828) 435-2981.

Q: How can I access WORLD's website on my mobile device?

A: Type in wng.org using your mobile device's web browser. You can also go to your phone's app store and search for "WORLD Magazine" to download our free app.

Q: Where can I find the Mailbag section?

A: Go to the "MAGAZINE" section under "VOICES" to access Mailbag.

Q: Where can I find the Archives?

A: To access the magazine and digital archives, hover over "TOPICS" in the top menu, then click on "SEARCH ARCHIVES." For the Writer Archives page, you can find it in the site footer menu or simply click here.

For general questions and comments, email the Web Editor at editor@wng.org.

For technical or user account questions, contact technical support at techsupport@wng.org, or call (828) 435-2981, Monday through Friday (except holidays), 9 a.m. to 5:30 p.m. Eastern Time.

What should I communicate to tech support?
- Exact error message, if applicable
- Link/URL
- What browser and operating system you're using, including version numbers